1. Understand the tools and techniques used in coaching practice
2. Understand the need to develop relationships to support coaching practice
3. Understand guidelines and protocols for intervention and the need to develop coaching interventions to meet organisational requirements

1.1 Explain what is meant by the coaching cycle

1.2 Evaluate the use of reflection, self-awareness, dialogue, questioning and listening techniques within coaching activities to achieve behavioural and organisational change

1.3 Explain the impact of personalities on the selection of the tools and techniques adopted with individuals

1.4 Determine when problem-solving techniques are appropriate within coaching activities

1.5 Explain the differing techniques needed when coaching different groups and individuals

2.1 Analyse what is needed for successful coaching relationships

2.2 Identify how to build the commitment of the individuals to establish a partnership for effective coaching

2.3 Establish goals and agree action plans with individuals

2.4 Evaluate individuals’ engagement with the programme through the coaching process

3.1 Discuss guidelines and protocols for interventions based on accepted coaching theory and practice

3.2 Develop coaching interventions against identified organisational objectives

3.3 Evaluate the effectiveness of the coaching interventions in achieving organisational objectives