What you'll learn?
Key topics covered on this course:
KNOW THE LAW AND YOUR POLICIES:
Take a look at the legal requirements that impact on communication at work, including GDPR and use of social media.
BUILD POSITIVE RELATIONSHIPS:
Learn to assess the needs, interests and expectations of the people you work with (e.g., your team, customers, suppliers). Build greater levels of trust and commitment by testing out different practical ways of interacting with people at work.
OVERCOME COMMUNICATION BARRIERS:
Assess what communication barriers you have at work and discover best practice approaches to overcome them.
SELF AWARENESS AND COMMUNICATION:
Assess your natural style and get feedback from others to improve your interpersonal communication at work.
Develop a plan for communicating effectively with your team. Try different ways of getting the best out of your team by setting clear expectations and maintaining effective boundaries.
Plan your personal actions, challenges and the support you will need to improve your communication.