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Team Leaders and Supervisors courses

Communication Skills (for Team Leaders and Supervisors)

Why take this course?

It is essential that team leaders and supervisors communicate effectively at work. It is your role to allocate work, clarify expectations and solve problems with senior managers, suppliers, customers and team members.

With new technology comes new communication methods. As a team leader you’re required to use different tools to ensure that communication is effective, timely and has a positive impact.

The nature and style of your communication is also importnat in order to give the right impression and continuously delight customers.

This course gives you a thorough grounding in workplace communication skills which everyone can benefit from either as new knowledge or as a refresher course.

 

Who's it for?

This course is for team leaders, supervisors, second-in-command, responsible colleague and similar roles. It is suitable whether you are new, experienced or returning to a firstline management position.

It is suitable for anyone looking to build their confidence and credibility as a team leader or supervisor.

Our level 2 and 3 team leader and supervisor courses will help you develop fundamental management skills and knowledge that will last a lifetime.

This course is suitable for team members, team leaders and supervisors looking to plan and deliver their communication more effectively. It is also suitable for middle and senior managers who have not covered communication skills topics previously.

What you'll learn?

Key topics covered on this course:

KNOW THE LAW AND YOUR POLICIES:

Take a look at the legal requirements that impact on communication at work, including GDPR and use of social media.

BUILD POSITIVE RELATIONSHIPS:

Learn to assess the needs, interests and expectations of the people you work with (e.g., your team, customers, suppliers). Build greater levels of trust and commitment by testing out different practical ways of interacting with people at work.

OVERCOME COMMUNICATION BARRIERS:

Assess what communication barriers you have at work and discover best practice approaches to overcome them.

SELF AWARENESS AND COMMUNICATION:

Assess your natural style and get feedback from others to improve your interpersonal communication at work.

TEAM COMMUNICATION:

Develop a plan for communicating effectively with your team. Try different ways of getting the best out of your team by setting clear expectations and maintaining effective boundaries.

TAKE ACTION:

Plan your personal actions, challenges and the support you will need to improve your communication.

Qualifications

Why not add a level 2 or level 3 CMI qualification to boost your career and your earnings potential. The following qualifications are available for this course:

LEVEL 2 CMI QUALIFICATIONS:

CMI Level 2 Award in Team Leading

CMI Level 2 Certificate in Team Leading

CMI Level 2 Diploma in Team Leading

LEVEL 3 CMI QUALIFICATIONS:

CMI Level 3 Award in Principles of Management and Leadership

CMI Level 3 Certificate in Principles of Management and Leadership

CMI Level 3 Diploma in Principles of Management and Leadership

Click on the links above for more information or call us on 01225 344 981 or  contact us. We’re here to help you and your business succeed.

MODULAR COURSES AND PRICING:

Our courses come with complete flexibility allowing you t0 study a course now then add a qualification on at a later date. Our pricing is modular too so we will only charge you to top-up to the original price of the course plus qualification.

PAYMENT INSTALMENTS AND 0% INTEREST

If you are a self-study learner paying for your own course or qualification you can spread the cost by paying in instalments with 0% interest. Contact us for details.

What sets Crescente apart

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Interesting Activities, Events and Challenges

Leave your computer behind and choose course content that suits your learning style.
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Latest Couse Content

Our training might not change the world but we hope that our forward-thinking can help you be the change.
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Boosters and Barriers

Prove your motivation and identify things that will get in the way of your learning.
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Self Assesment Tools

Establish your starting point, milestones and expected achievements for each course.
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Learn in Phases

Sequence the development of your skills, knowledge and awareness to learn quicker and easier.
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Study Maps

Map your leadership and management strengths and development areas.
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Contexts and Environments

Contextualise your learning experience to give relevance to each learning activity or event.
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Flexible Support from Experts

Different levels of support edible on-demand availability, delivered.

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