Conflict Competent Leader

In any leadership role, conflict is inevitable. Whether it’s a disagreement with a colleague, a customer complaint, or a crisis, conflict can be challenging to navigate. A Conflict Competent Leader course can help you develop the skills and mindset needed to effectively manage and resolve conflicts in the workplace, leading to better relationships, increased productivity, and a more positive work environment.

Who’s it for?

Anyone in a leadership role or aspiring to be a leader would benefit from a Conflict Competent Leader course. This includes managers, supervisors, team leaders, and executives, as well as professionals in human resources, organisational development, and coaching. Additionally, anyone who regularly interacts with others in the workplace, such as customer service representatives, salespeople, and support staff, can benefit from learning conflict resolution skills to better manage relationships and build trust.

 

 

Course content


Understanding Conflict:
Exploring the causes and different types of conflict and developing an understanding of the impact of conflict on individuals, teams, and organisations.

Conflict Resolution Styles:
Identifying and developing an understanding of the five different conflict resolution styles, and how to choose the most appropriate style for a given situation.

Effective Communication Skills:
Developing effective communication skills, including active listening, effective questioning, and assertive communication, to better manage conflicts and build stronger relationships.

Negotiation Skills:
Learning negotiation skills to manage conflicts and build relationships with stakeholders, both within and outside of the organisation.

Managing Emotions:
Developing emotional intelligence to manage your own emotions, as well as the emotions of others, during conflict situations.

Creating a Conflict Competent Workplace:
Developing strategies and best practices to create a conflict competent workplace, including setting up conflict resolution systems, managing diversity and inclusion, and building a culture of trust and respect.

Key Features

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Available as a standalone course or as part of a programme

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*This course is ready-to-go or fully customisable

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Face-to-face / Live virtual / Blended

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Fully updated for 2023 with content designed by Crescente

Conflict Competent Leader

Course Summary

Guided Learning

Half-day course*
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"The team at Crescente offered fantastic support throughout my CMI Level 5 qualification. Detailed feedback and well delivered training modules. Easy to work with and well organised - highly recommended!"

Kris Roberts - Prysmian Group

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