Conflict Resolution And Difficult Conversations

Conflict resolution and having difficult conversations are important skills for healthcare professionals to possess as they deal with patients, families, and colleagues on a regular basis. This course is designed to help primary care providers and staff develop the necessary skills to manage conflict and have challenging conversations in a respectful and effective way.

Who’s it for?

This course is beneficial for healthcare providers, primary care staff, and anyone working in a healthcare setting who wants to improve their conflict resolution skills and manage difficult conversations in a respectful and effective manner.



Course content

Understanding Conflict:

Learning how to identify and understand different types of conflicts that may arise in a primary care setting.

Effective Communication:
Developing effective communication skills to navigate difficult conversations with patients, families, and colleagues.

Conflict Management Strategies:
Learning techniques for managing conflicts in a productive and respectful manner, including active listening and reframing.

Negotiation and Mediation:
Developing skills in negotiation and mediation to resolve conflicts between parties.

Managing Emotions:
Learning how to manage emotions during challenging conversations and conflicts to maintain a professional and respectful environment.

Key Features

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Available as a standalone course or as part of a programme

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*This course is ready-to-go or fully customisable

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Face-to-face / Live virtual / Blended

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Fully updated for 2023 with content designed by Crescente

Conflict Resolution And Difficult Conversations

Course Summary

Guided Learning

Half-day course*
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"I just wanted to thank you for the great sessions that have been delivered over the last 4 months, I personally get a great deal to reflect upon out of them and have found the learning to be very insightful within my fairly new role."

Gemma Shone - NHS

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