Conflict Resolution And Difficult Conversations
Conflict resolution and having difficult conversations are important skills for healthcare professionals to possess as they deal with patients, families, and colleagues on a regular basis. This course is designed to help primary care providers and staff develop the necessary skills to manage conflict and have challenging conversations in a respectful and effective way.
Who’s it for?
This course is beneficial for healthcare providers, primary care staff, and anyone working in a healthcare setting who wants to improve their conflict resolution skills and manage difficult conversations in a respectful and effective manner.
Learning how to identify and understand different types of conflicts that may arise in a primary care setting.
Developing effective communication skills to navigate difficult conversations with patients, families, and colleagues.
Conflict Management Strategies:
Learning techniques for managing conflicts in a productive and respectful manner, including active listening and reframing.
Negotiation and Mediation:
Developing skills in negotiation and mediation to resolve conflicts between parties.
Learning how to manage emotions during challenging conversations and conflicts to maintain a professional and respectful environment.