Customer Service With Compassion And Kindness

Providing excellent customer service is crucial in healthcare, where patients are often vulnerable and in need of support. This course is designed to provide healthcare professionals with the knowledge and skills to provide compassionate and kind customer service that meets the unique needs of patients in a primary care setting.

Who’s it for?

This course is ideal for healthcare professionals who interact with patients and their families, such as medical assistants, nurses, and receptionists. It is also useful for those in managerial roles who oversee customer service in a primary care setting.


Course content

Understanding Customer Service:

Understanding the importance of customer service in healthcare and how it can impact patient outcomes.

Communication Skills:
Developing effective communication skills to engage with patients and their families with empathy, compassion, and kindness.

Responding to Difficult Situations:
Developing strategies to handle difficult situations with patients and their families with compassion and kindness.

Cultural Competence:
Learning how to provide culturally competent care and address the unique needs of diverse patient populations.

Building Patient Trust:
Learning how to build patient trust through communication, professionalism, and follow-up care.

Key Features

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Available as a standalone course or as part of a programme

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*This course is ready-to-go or fully customisable

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Face-to-face / Live virtual / Blended

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Fully updated for 2023 with content designed by Crescente

Customer Service With Compassion And Kindness

Course Summary

Guided Learning

Half-day course*
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Courses for the NHS
"The four-day training course has been really interesting. I have been on training courses before and have dreaded them, and I leave with what was the point! Thinking it had no relevance to me at all. This course with you has been really helpful to me. You have a great personality, are approachable, and friendly which helped me to feel more engaged and happy to interact and learn. So I just want to say thank you again have learned a lot."

Natalie Davies - SW London NHS

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