Customer Service With Compassion And Kindness
Providing excellent customer service is crucial in healthcare, where patients are often vulnerable and in need of support. This course is designed to provide healthcare professionals with the knowledge and skills to provide compassionate and kind customer service that meets the unique needs of patients in a primary care setting.
Who’s it for?
This course is ideal for healthcare professionals who interact with patients and their families, such as medical assistants, nurses, and receptionists. It is also useful for those in managerial roles who oversee customer service in a primary care setting.
Understanding Customer Service:
Understanding the importance of customer service in healthcare and how it can impact patient outcomes.
Developing effective communication skills to engage with patients and their families with empathy, compassion, and kindness.
Responding to Difficult Situations:
Developing strategies to handle difficult situations with patients and their families with compassion and kindness.
Learning how to provide culturally competent care and address the unique needs of diverse patient populations.
Building Patient Trust:
Learning how to build patient trust through communication, professionalism, and follow-up care.