Emotional Intelligence

Emotional Intelligence is a valuable skill that allows individuals to navigate relationships and effectively manage their emotions. By taking a course on Emotional Intelligence, individuals can learn how to recognise and regulate their emotions, communicate effectively, and show empathy towards others. This can lead to improved relationships, better teamwork, and a more positive work environment. Overall, developing Emotional Intelligence can help individuals succeed both personally and professionally.

Who’s it for?

This course on Emotional Intelligence can benefit individuals who want to improve their relationships, communication, and conflict resolution skills. This includes employees, managers, educators, healthcare professionals, and anyone seeking personal or professional development.


Course content

Understanding Emotional Intelligence:

Introducing the concept of Emotional Intelligence, and why it is important in personal and professional contexts.

Recognising and managing emotions:
Helping individuals recognise and regulate their own emotions and manage their responses to the emotions of others.

Effective communication:
Teaching individuals how to communicate effectively, including active listening, clear expression of thoughts and feelings, and using non-verbal communication.

Empathy and perspective-taking:
Highlighting the importance of empathy and perspective-taking in building positive relationships and providing strategies for developing these skills.

Conflict resolution:
Providing techniques for resolving conflicts and disagreements in a constructive and productive manner, while maintaining positive relationships.

Stress management:
Teaching individuals how to manage their own stress levels, and recognise when others may be experiencing stress, to promote emotional health and wellbeing.

Key Features

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Available as a standalone course or as part of a programme

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*This course is ready-to-go or fully customisable

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Face-to-face / Live virtual / Blended

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Fully updated for 2023 with content designed by Crescente

Emotional Intelligence

Course Summary

Guided Learning

Half-day course*
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"I just wanted to thank you for the great sessions that have been delivered over the last 4 months, I personally get a great deal to reflect upon out of them and have found the learning to be very insightful within my fairly new role."

Gemma Shone - NHS

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