Having Difficult Conversations

As a healthcare professional, having difficult conversations with patients, family members, and colleagues is an inevitable part of your job. However, these conversations can be emotionally charged, and if not handled effectively, they can have a negative impact on patient care, staff morale, and the overall quality of care. This course is designed to equip primary care professionals with the skills and techniques needed to have difficult conversations in a compassionate, respectful, and effective manner.

Who’s it for?

This course is ideal for primary care professionals, including doctors, nurses, physician assistants, and other healthcare professionals who must engage in difficult conversations with patients, family members, and colleagues.



Course content

Understanding Difficult Conversations:

Exploring the different types of difficult conversations and their impact on patient care and staff morale.

Preparing for the Conversation:
Learning how to plan and prepare for a difficult conversation, including identifying goals, selecting the right time and place, and anticipating potential challenges.

Engaging in the Conversation:
Developing effective communication skills to engage in the conversation, including active listening, empathy, and providing clear messages.

Managing Emotions:
Learning how to manage emotions, including your own, and how to recognise and respond to emotional cues from patients and others involved in the conversation.

Moving Forward:
Developing strategies for moving forward after the conversation, including identifying next steps and following up.

Key Features

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Available as a standalone course or as part of a programme

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*This course is ready-to-go or fully customisable

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Face-to-face / Live virtual / Blended

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Fully updated for 2023 with content designed by Crescente

Having Difficult Conversations

Course Summary

Guided Learning

Half-day course*
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Courses for the NHS
"John was amazing. Instead of falling asleep and staring at the clock to go home like I usually do, I had such a great time. I learnt so much, he was funny and interacted with us well, instead of just throwing a bunch of words and slides in our faces. Will definitely recommend Crescente!

Coeurby Mayimbi - SW London NHS

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