Influencing Skills

Influencing skills are crucial for healthcare professionals, particularly for those working in primary care. The ability to influence and persuade others can help you achieve your objectives, build effective relationships with patients and colleagues, and improve overall patient outcomes. This course is designed to help primary care professionals develop their influencing skills and feel confident when dealing with different stakeholders.

Who’s it for?

This course is ideal for primary care professionals who want to develop their influencing skills, including physicians, nurses, healthcare managers, and other healthcare professionals who interact with different stakeholders regularly.


Course content

Understanding Influencing:

Understanding the different influencing styles, how to use them appropriately, and the factors that affect influencing.

Building Relationships:
Learning how to build effective relationships with different stakeholders and how to use these relationships to influence others.

Effective Communication:
Developing effective communication skills to help influence others, including listening actively, providing feedback, and asking questions.

Negotiation Skills:
Learning how to negotiate effectively with patients, colleagues, and other stakeholders, including understanding the different negotiating styles and strategies.

Managing Resistance:
Understanding how to manage resistance and objections when trying to influence others.

Key Features

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Available as a standalone course or as part of a programme

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*This course is ready-to-go or fully customisable

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Face-to-face / Live virtual / Blended

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Fully updated for 2023 with content designed by Crescente

Influencing Skills

Course Summary

Guided Learning

Half-day course*
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Courses for the NHS
"John was amazing. Instead of falling asleep and staring at the clock to go home like I usually do, I had such a great time. I learnt so much, he was funny and interacted with us well, instead of just throwing a bunch of words and slides in our faces. Will definitely recommend Crescente!

Coeurby Mayimbi - SW London NHS

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