Leading Customer Experience (CX)

This course is designed to help managers lead the development and implementation of effective customer experience (CX) strategies. It will enable managers to create customer-centric cultures and implement processes and tools to enhance the customer experience.

Who’s it for?

This course is ideal for managers and leaders who want to develop and implement effective customer experience strategies and create a customer-centric culture in their organisation. It is especially beneficial for those in customer service, marketing, or business development roles.

 

Course content


Customer Experience Fundamentals:

Understanding the principles of customer experience and why it’s important for business success.

Customer Journey Mapping:
Mapping out the customer journey and identifying pain points and opportunities for improvement.

Creating a Customer-Centric Culture:
Developing strategies to create a customer-centric culture in your organisation.

CX Metrics and Analysis:
Using data and analytics to measure and analyse the effectiveness of your CX strategies.

Implementing CX Initiatives:
Implementing CX initiatives and continuously improving the customer experience.

Key Features

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Available as a standalone course or as part of a programme

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*This course is ready-to-go or fully customisable

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Face-to-face / Live virtual / Blended

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Fully updated for 2023 with content designed by Crescente

Leading Customer Experience (CX)

Course Summary

Guided Learning

Half-day course*
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