Listening Skills

Effective listening is a crucial skill that is highly valued in both personal and professional settings. By taking this course, you will learn how to develop and improve your listening skills, which can help you to build better relationships, enhance your problem-solving abilities, and become a more effective communicator.

Who’s it for?

Anyone who wants to improve their communication skills and build better relationships can benefit from a course on listening skills. This course can be particularly useful for individuals who frequently interact with others in professional settings, such as managers, customer service representatives, and salespeople, as well as those who are looking to improve their personal relationships.


Course content

The Importance of Listening:

Understanding the key role that listening plays in communication and the potential impact of poor listening skills.

Barriers to Effective Listening:
Identifying common obstacles to effective listening and strategies for overcoming them.

Active Listening Techniques:
Learning and practicing various active listening techniques, such as paraphrasing and reflective listening, to improve comprehension and build rapport.

Listening in Different Contexts:
Examining the differences in listening skills required in various contexts, such as personal relationships, professional settings, and intercultural communication.

Nonverbal Communication:
Developing an awareness of the importance of nonverbal communication in listening and using this knowledge to enhance your listening skills.

Listening for Conflict Resolution:
Understanding the role of listening in conflict resolution and developing skills for de-escalation and active listening during conflicts.

Key Features

bullet tick

Available as a standalone course or as part of a programme

bullet tick

*This course is ready-to-go or fully customisable

bullet tick

Face-to-face / Live virtual / Blended

bullet tick

Fully updated for 2023 with content designed by Crescente

Listening Skills

Course Summary

Guided Learning

Half-day course*
Enquire nowdown arrow
Contact us for more information about this course.

Your basic information

  • This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
By submitting the form you agree to Crescente Privacy T&Cs
"I just wanted to thank you for the great sessions that have been delivered over the last 4 months, I personally get a great deal to reflect upon out of them and have found the learning to be very insightful within my fairly new role."

Gemma Shone - NHS

Other courses you may be interested in

Get Chartered

Get Chartered with us today!

Getting chartered ensures managers with exceptional management and leadership skills and commitment to Continuing Professional Development (CPD), are easily identifiable to employers and peers.