Managing Information And Communication

Effective communication and information management are critical components of providing high-quality care in a primary care setting. This course is designed to help managers and healthcare professionals develop the skills and knowledge needed to manage information and communication effectively in a primary care setting.

Who’s it for?

This course is ideal for healthcare professionals, practice managers, and anyone involved in managing information and communication in a primary care setting. It is particularly relevant for those who want to enhance their skills and knowledge in electronic health records management, patient and team communication, and managing information overload.



Course content

Introduction to Information and Communication Management:

Understanding the importance of effective information and communication management in healthcare settings.

Electronic Health Records (EHRs):
Learning how to manage electronic health records, including best practices for data entry, storage, and security.

Patient Communication:
Developing effective communication skills to engage with patients and their families, including strategies for providing patient-centered care and managing challenging conversations.

Team Communication:
Learning how to communicate effectively with colleagues and other healthcare professionals, including strategies for managing conflict and collaborating effectively.

Managing Information Overload:
Developing strategies for managing information overload, including prioritising tasks, managing email and other digital communications, and implementing time management strategies.

Key Features

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Available as a standalone course or as part of a programme

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*This course is ready-to-go or fully customisable

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Face-to-face / Live virtual / Blended

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Fully updated for 2023 with content designed by Crescente

Managing Information And Communication

Course Summary

Guided Learning

Half-day course*
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"I just wanted to thank you for the great sessions that have been delivered over the last 4 months, I personally get a great deal to reflect upon out of them and have found the learning to be very insightful within my fairly new role."

Gemma Shone - NHS

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