Managing Information And Communication
Effective communication and information management are critical components of providing high-quality care in a primary care setting. This course is designed to help managers and healthcare professionals develop the skills and knowledge needed to manage information and communication effectively in a primary care setting.
Who’s it for?
This course is ideal for healthcare professionals, practice managers, and anyone involved in managing information and communication in a primary care setting. It is particularly relevant for those who want to enhance their skills and knowledge in electronic health records management, patient and team communication, and managing information overload.
Introduction to Information and Communication Management:
Understanding the importance of effective information and communication management in healthcare settings.
Electronic Health Records (EHRs):
Learning how to manage electronic health records, including best practices for data entry, storage, and security.
Developing effective communication skills to engage with patients and their families, including strategies for providing patient-centered care and managing challenging conversations.
Learning how to communicate effectively with colleagues and other healthcare professionals, including strategies for managing conflict and collaborating effectively.
Managing Information Overload:
Developing strategies for managing information overload, including prioritising tasks, managing email and other digital communications, and implementing time management strategies.