What you'll learn?
Key topics covered on this course:
THE PURPOSE AND INTENTION OF A MEETING
Why bother with meetings at all? Learn how to clarify the purpose and intention of the meetings to ensure you cover the right topics with the right people.
BEFORE, DURING AND AFTER THE MEETING
Know how to set up and follow up a meeting so everyone is prepared, the agenda is focussed and actions are allocated and completed.
SETTING BOUNDARIES AND EXPECTATIONS
Consider the importance of terms of reference. Understand different people’s perspectives, agendas, politics and sensitivities.
MANAGING GROUP DYNAMICS
Practice developing psychological safety with groups. Learn how to get the best out of people attending the meeting.
Consider the fundamental communication skills required when managing meetings.
Explore different approaches to getting everyone involved and engaged with each agenda item.
Learn how to keep things on track, to time and avoid long-winded tangents.
MANAGING PROBLEM BEHAVIOURS
Know what to do when things go wrong and how to challenge people appropriately and professionally.