Managing Performance – Appraisals, Disciplinary And Grievance
Effective performance management is essential for maintaining a high-quality healthcare service. This course is designed to provide managers with the knowledge and skills needed to manage employee performance effectively and handle disciplinary and grievance issues in a fair and consistent manner.
Who’s it for?
This course is ideal for managers and supervisors in primary care who are responsible for managing employee performance and handling disciplinary and grievance issues. It is also suitable for HR professionals who need to support managers in these areas.
Introduction to Performance Management:
Understanding the importance of performance management and how it contributes to the success of the organisation.
Setting Objectives and Goals:
Learning how to set clear objectives and goals for employees and align them with organisational goals.
Understanding the purpose and process of performance appraisals and how to conduct effective appraisals.
Managing Poor Performance:
Developing strategies for managing poor performance, including providing feedback, coaching, and performance improvement plans.
Disciplinary and Grievance Processes:
Understanding the disciplinary and grievance processes and how to handle these issues in a fair and consistent manner.
Developing effective communication skills to have difficult conversations with employees about performance issues and disciplinary actions.