Managing Performance – Appraisals, Disciplinary And Grievance

Effective performance management is essential for maintaining a high-quality healthcare service. This course is designed to provide managers with the knowledge and skills needed to manage employee performance effectively and handle disciplinary and grievance issues in a fair and consistent manner.

Who’s it for?

This course is ideal for managers and supervisors in primary care who are responsible for managing employee performance and handling disciplinary and grievance issues. It is also suitable for HR professionals who need to support managers in these areas.



Course content

Introduction to Performance Management:

Understanding the importance of performance management and how it contributes to the success of the organisation.

Setting Objectives and Goals:
Learning how to set clear objectives and goals for employees and align them with organisational goals.

Performance Appraisals:
Understanding the purpose and process of performance appraisals and how to conduct effective appraisals.

Managing Poor Performance:
Developing strategies for managing poor performance, including providing feedback, coaching, and performance improvement plans.

Disciplinary and Grievance Processes:
Understanding the disciplinary and grievance processes and how to handle these issues in a fair and consistent manner.

Effective Communication:
Developing effective communication skills to have difficult conversations with employees about performance issues and disciplinary actions.

Key Features

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Available as a standalone course or as part of a programme

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*This course is ready-to-go or fully customisable

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Face-to-face / Live virtual / Blended

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Fully updated for 2023 with content designed by Crescente

Managing Performance – Appraisals, Disciplinary And Grievance

Course Summary

Guided Learning

Half-day course*
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Courses for the NHS
"John was amazing. Instead of falling asleep and staring at the clock to go home like I usually do, I had such a great time. I learnt so much, he was funny and interacted with us well, instead of just throwing a bunch of words and slides in our faces. Will definitely recommend Crescente!

Coeurby Mayimbi - SW London NHS

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