Managing Performance

This course will focus on the skills and strategies necessary for effectively managing employee performance in the workplace. Participants will learn how to set performance expectations, provide feedback and coaching, and evaluate employee performance. The course will also cover best practices for addressing performance issues and handling difficult conversations with employees.

Who’s it for?

This course is designed for managers, supervisors, and team leaders who are responsible for managing the performance of their team members. It is also suitable for anyone who is interested in developing their skills and knowledge in this area. Whether you are new to the role of a manager or have been in a management position for some time, this course will provide you with the tools and techniques to effectively manage and improve the performance of your team.


Course content

Introduction to Managing Performance:
Defining performance management and its importance in the workplace and exploring the benefits of effective performance management.

Setting Performance Expectations:
Learning how to set clear and measurable performance expectations and understanding the importance of aligning performance expectations with organisational goals.

Providing Feedback and Coaching:
Developing skills for delivering feedback and coaching to employees and understanding how to give both positive and constructive feedback.

Evaluating Employee Performance:
Exploring different methods for evaluating employee performance, including self-evaluation, peer evaluation, and manager evaluation.

Addressing Performance Issues:
Learning best practices for addressing performance issues, including conducting performance improvement plans and handling difficult conversations.

Managing Performance Remotely:
Understanding how to manage employee performance in remote and virtual work environments, including best practices for setting expectations, providing feedback, and evaluating performance.

Managing High Performers:
Developing strategies for managing high performers, including providing challenges and opportunities for growth, and preventing burnout.

Key Features

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Available as a standalone course or as part of a programme

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*This course is ready-to-go or fully customisable

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Face-to-face / Live virtual / Blended

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Fully updated for 2023 with content designed by Crescente

Managing Performance

Course Summary

Guided Learning

Half-day course*
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"Thanks for facilitating the conflict resolution session, it has absolutely had the desired effect, it’s like a different place in there now. Team members are respectful and appear to getting on with things. Perceptions have shifted. Thanks again for your efforts, your approach was well received by all."

Laura Hixson - Neal’s Yard Remedies

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