Negotiation Skills

Effective negotiation skills are essential for success in today’s highly competitive business environment. Negotiating effectively can help you achieve your goals, establish strong relationships with clients, and boost your company’s bottom line. This course will help you develop the skills and knowledge you need to negotiate effectively and confidently.

Who’s it for?

This course is ideal for professionals in any industry who need to negotiate effectively with clients, suppliers, or colleagues. It is especially useful for salespeople, managers, entrepreneurs, and business owners who want to improve their negotiating skills and achieve better outcomes.


Course content

Introduction to Negotiation:
Defining negotiation and exploring the different types of negotiation, as well as the key principles and strategies for success.

Preparing for Negotiation:
Exploring the key steps in preparing for a negotiation, including setting goals, researching the other party, and assessing your strengths and weaknesses.

Negotiation Techniques:
Learning different techniques for negotiating effectively, such as active listening, building rapport, and problem-solving.

Overcoming Obstacles:
Identifying and overcoming common obstacles to successful negotiation, such as conflicting goals, emotional reactions, and power imbalances.

Closing the Deal:
Exploring strategies for closing the deal and finalising the negotiation, including crafting win-win solutions, building long-term relationships, and avoiding common pitfalls.

Managing Conflict:
Developing strategies for managing conflict and resolving disputes in a negotiation, while preserving relationships and achieving your goals.

Key Features

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Available as a standalone course or as part of a programme

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*This course is ready-to-go or fully customisable

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Face-to-face / Live virtual / Blended

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Fully updated for 2023 with content designed by Crescente

Negotiation Skills

Course Summary

Guided Learning

Half-day course*
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"The team at Crescente offered fantastic support throughout my CMI Level 5 qualification. Detailed feedback and well delivered training modules. Easy to work with and well organised - highly recommended!"

Kris Roberts - Prysmian Group

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