Quality Improvement Methods

Quality improvement methods are essential for enhancing business performance and customer satisfaction. This course is designed to provide individuals with the tools and techniques to improve the quality of their products and services, and to develop a culture of continuous improvement within their organisation.

Who’s it for?

This course is ideal for individuals working in quality management, production, or operations, as well as those involved in continuous improvement initiatives within their organisation. It is also suitable for managers, business owners, and anyone interested in enhancing their understanding of quality improvement methods and tools.


Course content

Introduction to Quality Improvement:

Understanding the principles of quality improvement and their application to a range of business settings.

Defining and Measuring Quality:
Identifying the key characteristics of quality and developing metrics to measure quality in a meaningful way.

Root Cause Analysis:
Learning how to identify the underlying causes of problems and develop effective solutions to prevent their recurrence.

Process Improvement:
Identifying and mapping processes, eliminating waste, and improving efficiency to enhance quality and reduce costs.

Statistical Process Control:
Using statistical techniques to monitor and control processes, and to detect and prevent defects before they occur.

Lean Six Sigma:
Understanding the principles of Lean Six Sigma and how they can be applied to drive quality improvement in a range of business contexts.

Key Features

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Available as a standalone course or as part of a programme

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*This course is ready-to-go or fully customisable

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Face-to-face / Live virtual / Blended

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Fully updated for 2023 with content designed by Crescente

Quality Improvement Methods

Course Summary

Guided Learning

Half-day course*
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