CMI Unit 5032 The Client Relationship
About this courseCMI Unit 5032 The Client Relationship is about understanding how a client/ consultant relationship is forged and developed in a positive way and the skills required of a consultant in order to gain the trust of clients.
- Understand the importance of the client/consultant relationship
- Be able to develop and manage the client relationship
- Be able to use negotiation and influencing skills in the client/consultant relationship
1.1 Evaluate the impact different organisational structures and processes have on the client/consultant relationship 1.2 Identify the key factors in developing a positive client/consultant relationship 1.3 Assess the impact that client/consultant relationships have on consultancy interventions 1.4 Evaluate the importance of trust in a client/consultant relationship 2.1 Evaluate tools and techniques which may be used to identify the needs of clients and key stakeholders 2.2 Describe a range of skills used by the consultant to build a rapport with the client 2.3 Evaluate the impact of professionalism, ethical conduct and confidentiality in building and maintaining client relationships 2.4 Explain the common causes of breakdown in the client/consultant relationship and the means by which these can be monitored 2.5 Devise a plan to minimise potential conflicts in the client/management consultant relationship 3.1 Explain how the principles of negotiation can be used in the work of a consultant 3.2 Evaluate how a variety of influencing and negotiation tools techniques and models can be used in different consultancy interventions 3.3 Explain how the consultant may use influencing skills to ensure the intervention recommendations are implemented by the client
Gemma Shone - NHS