Terms and Conditions

Legal Information & Notices



Online and Distance Learning Courses and Qualifications

By using our services you agree to our terms and conditions.


Payment for your course will be taken through Stripe or BACs and payment will be received by us upon confirmation from our provider that the transaction has been completed.

Access to course material will not be granted until the payment has been processed in full. Every effort is made to ensure this is no more than two complete working days.

If you have not been given access to course material within three working days, please contact us on admin@crescente.co.uk.

Where an online course has been purchased which carries a prerequisite (such as the CMI top-up qualification), which carries the prerequisite that you may only purchase this course if you are already hold the relevant qualification (proof of your qualification will be required), you will be contacted by the Crescente team for the relevant proof and provided with course access once your eligibility for the course has been verified. In the event that you have purchased a course for which you are not eligible, no course access will be provided and a refund of your payment will be made within seven days of the date this decision is communicated to you.


If you do not complete a course but our records indicate materials have been accessed or downloaded, the full fee remains payable.

If you do not access the course during the stated enrolment period we reserve the right to cancel the order and withdraw your access to such services. You will not receive a refund if the order is cancelled as described in this paragraph.


In accordance with the provisions of the Consumer Protection (Distance Selling) Regulations 2000 you have the right to cancel your contract within a period of 14 days (the cancellation period) from the day of purchase. Exceptions to this are when the course has been accessed, or the materials downloaded or the induction and registration is completed for CMI qualifications. This right of cancellation shall not affect your statutory rights.

Should you wish to exercise this right of cancellation please send confirmation to the contact details provided as part of the booking process.

No refunds will be made if a delegate cancels within 14 days but has accessed the course, downloaded course materials or completed a face-to-face induction.

You will not be able to cancel an order for any part of the course once it has been accessed.

The course will be deemed to have been “accessed” when the relevant online course is commenced, or any associated materials are loaded or viewed by someone utilising your account.

For CMI qualifications, the course will be deemed to have been “accessed” when the induction session has been completed, the first assignment brief received and CMI registration processed by CMI.

Payments made via Stripe will incur a 5% fee when being refunded.

Unforeseen circumstances

Courses are subject to cancellation or rescheduling at Crescente Ltd’s discretion. Crescente Ltd reserves the right to alter or amend course materials at any time.

We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under an order that is caused by an event beyond our control.

Events beyond our control are any act or event beyond our reasonable control, including but not limited to server failures, software failures, industrial action, civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, war (whether declared or not) or threat or preparation for war, fire, explosion, natural disaster, or failure of public or private telecommunications networks.

We try to ensure that our website is always available for you. In the event that our website is unavailable at any time and for any period (for whatever reason) we shall not be liable even if this means you cannot access your course during that period.

For CMI qualifications, we try to ensure their ManagementDirect site is always available for you. In the event the ManagementDirect site is unavailable at any time and for any period (for whatever reason) we shall not be liable even if this means you cannot access your course during that period.

Training Materials

Copyright and all other intellectual property rights for all Training Materials shall remain the property of Crescente Ltd. You agree not to reproduce, sell, hire or copy Training Materials (in whole or in part) and not to use such materials except for the purposes of post-course reference. You agree not to record (audio or video) a course or any part of a course using any recording device.

Login Details

You are responsible for maintaining the confidentiality of your Login Details. You must keep your Login Details secret and take all reasonable precautions to prevent unauthorised or fraudulent use of them.

You must not disclose your Login Details to any other person or record your Login Details in any way that may result in them becoming known to another person. You agree to accept responsibility for all activities that occur under your account.

You should inform us immediately if you have any reason to believe that your Login Details have become known to anyone else, or if the Login Details are being, or are likely to be, used in an unauthorised manner.

Minimum System Requirements

Crescente Ltd is not liable for failure to heed the minimum system requirements resulting in difficulties accessing the course.

Access and Course Expiry

Your access begins from your payment date and will expire at the same time on your final day. Access duration varies depending on the course you have purchased. You can ask us at any time for your remaining access duration by email us at admin@crescente.co.uk.

During your course access, you will need to complete the training modules, complete the written assignments, submit any project work or course work or written work  to the required standard for certification (if applicable). All project work or course work or written must be submitted for approval at least 28 days prior to your expiry date.

The CMI allow the following durations for access to their systems and services and for full and successful completion of all assessments:

Award qualifications – one year from the date of CMI registration on that qualification.

Certificate and Diploma qualifications – three years from the date of CMI registration on that qualification.

Course Extensions

Each course is provided with a predefined access length, however you can extend the course on a monthly basis by purchasing an extension from within the course area.

Course Suspensions (course holidays)

We can offer a one-off course suspension of up to 4 weeks during your enrolment period, should you have work or personal commitments that will prevent you from studying. Please get in touch with us to request this. You must have at least 1 month of access remaining in order to request a suspension.


During your course access you are provided with unlimited telephone and email support from one of our expert tutors. If you require additional support or have a problem with the support you are receiving, please ask to speak to the Programme Director for your course or qualification.

Reselling or Redistributing Our Course Files

You may only resell or redistribute our courses with an explicit contract in place with Crescente Ltd. Purchasing a course from Crescente Ltd, whether it be outright or as part of a licence, does not give you permission to sell on or provide our courses to any third party. Licences and course files can only be used by the person or company purchasing it.