What you'll learn?
Key topics covered on this course:
HOW DOES ASSERTIVENESS HELP US?
Consider the benefits of assertiveness skills with examples of hoe it works in different contexts.
ALL ABOUT YOU
Recognise your natural style and approach to people and tasks at work.
WHAT IS ASSERTIVENESS?
Appreciate the difference between assertive, aggressive and passive behaviours.
Explore different theoretical models used to underpin Assertiveness Skills, thinking and knowledge.
Recognise the games people play and how to avoid or end them.
SAYING YES, SAYING NO
Set expectations for yourself, colleagues and customers. Better manage their own workload by accepting and refusing tasks appropriately.
MANAGE PRIORITIES AND WORKLOAD
Renegotiate your priorities and responsibilities in a respectful professional manner.
LEARNING FROM FEEDBACK
Choose how to accept, reject and learn from feedback from others.
GIVING FEEDBACK TO OTHERS
Give praise and constructive criticism to colleagues and co-workers in a professional, positive and compassionate manner.