This unit explores the principles and practices of delivering coaching and mentoring, and the impact these techniques can have in the development of a high-performance culture.

1. Understand the role and purpose of coaching and mentoring within an organisation
2. Understand the use of models and processes used in workplace coaching and mentoring
3. Know how to manage the delivery of effective coaching and mentoring

1.1 Examine the similarities and differences between coaching and mentoring

1.2 Evaluate the purpose of coaching and mentoring for individuals, teams and the organisation

2.1 Examine models used for coaching and mentoring individuals and teams in the workplace

2.2 Develop a plan to deliver mentoring to an individual in response to an identified business need

2.3 Recommend a coaching process to support an individual’s development needs in the workplace

3.1 Analyse the skills and competencies of an effective coach and mentor

3.2 Assess approaches for responding to challenges faced in the delivery of coaching and mentoring

3.3 Discuss strategies to evaluate the impact of coaching and mentoring on individuals and the organisation

3.4 Assess approaches to ensure that coaching and mentoring programmes continue to deliver results