CMI Unit 509 Managing Stakeholder Relationships

Good relationships, whether they are with customers, suppliers, partners or staff, are a key contributor to an organisation’s success. To build stakeholder relationships that are long lasting and sustainable, they need to be planned and developed.

About this course

This unit explores the types and purposes of stakeholder relationships and the skills required to overcome challenges and manage these effectively.

Learning outcomes

  1. Understand the different types and value of stakeholder relationships
  2. Understand the frameworks for stakeholder management
  3. Know how to manage stakeholder relationships
  4. Know methods for measuring the impact of stakeholder engagement on organisational performance

Course content

1.1 Analyse the types of stakeholder relationships within organisations

1.2 Examine the benefits and challenges for organisations working with different stakeholder groups

2.1 Examine the contractual frameworks for stakeholder engagement and management

2.2 Specify a process for planning stakeholder engagement

3.1 Analyse the role of the manager in managing stakeholder relationships

3.2 Evaluate the use of collaborative working techniques to manage stakeholder relationships

3.3 Discuss methods for managing conflict in stakeholder engagement

4.1 Examine methods for measuring the impact of stakeholder engagement on organisational performance

Key Features

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Learn at your own pace, choose when to start and finish the course

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Apply the learning directly to your current or future work setting

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CMI qualifications show commitment to continual learning to clients, colleagues and industry

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Achieve foundation Chartered or work towards full Chartered Manager status

CMI Unit 509 Managing Stakeholder Relationships

Course Summary

Guided Learning

18 Hours

Course / Unit Credit Value

Unit 509: 40 TUT

Qualification 1

CMI Level 5 Management and Leadership

Qualification 1 Credit Value

Award: 40 TUT; Certificate: 130 TUT; Diploma: 370 TUT

Qualification 2

CMI Level 6 Diploma Professional Management and Leadership Practice

Qualification 2 Credit Value

Diploma: 370 TUT; Unit 509: 40TUT (Group B option)
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