CMI Unit 509 Managing Stakeholder Relationships
Good relationships, whether they are with customers, suppliers, partners or staff, are a key contributor to an organisation’s success. To build stakeholder relationships that are long lasting and sustainable, they need to be planned and developed.
About this course
This unit explores the types and purposes of stakeholder relationships and the skills required to overcome challenges and manage these effectively.
- Understand the different types and value of stakeholder relationships
- Understand the frameworks for stakeholder management
- Know how to manage stakeholder relationships
- Know methods for measuring the impact of stakeholder engagement on organisational performance
1.1 Analyse the types of stakeholder relationships within organisations
1.2 Examine the benefits and challenges for organisations working with different stakeholder groups
2.1 Examine the contractual frameworks for stakeholder engagement and management
2.2 Specify a process for planning stakeholder engagement
3.1 Analyse the role of the manager in managing stakeholder relationships
3.2 Evaluate the use of collaborative working techniques to manage stakeholder relationships
3.3 Discuss methods for managing conflict in stakeholder engagement
4.1 Examine methods for measuring the impact of stakeholder engagement on organisational performance