CMI Unit 316 Monitoring Quality to Improve Outcomes
Managing quality is a collective activity, which has to monitored continually to ensure standards are consistently met.
About this course
This course gives team leaders and supervisors knowledge of quality systems, improvement methodologies plus practical tools and techniques for monitoring quality to improve outcomes. The course also gives you the skills to apply different quality improvement tools and techniques in different contexts at work and to measure the success of improvements and report on the outcomes.
This course is suitable for team leaders, supervisors responsible for monitoring quality to improve outcomes successfully with their teams.
- Understand the purpose of monitoring quality in the organisational context
- Understand the use of quality systems and tools and techniques for monitoring outcomes
- Know how to monitor quality and report on outcomes
1.1 Explain the reasons and benefits of monitoring quality in the organisation
1.2 Explain the consequences of failing to monitor quality in the organisation
2.1 Outline accredited quality systems and standards used in organisations to monitor and measure quality
2.2 Explain the internal systems used by organisations to check and measure quality
2.3 Summarise the tools and techniques used for monitoring and measuring quality and improving outcomes
2.4 Explain the benefits and challenges of using tools and techniques to monitor and measure quality
3.1 Explain the process of monitoring quality in the workplace
3.2 Explain how the outcome of the monitoring activity may be assessed
3.3 Identify methods for reporting outcomes