CMI Unit 4002 Managing Stakeholder Expectations
Managing stakeholders expectations is an important skill for managers to master. Using practical tools and techniques, develop your understanding of the expectations of different stakeholder groups, systems for monitoring and improving the service you provide to them will help you deliver outcomes for your project or day-to-day work and build your personal credibility.
About this course
This course covers the identification of multiple organisational stakeholders, determining and monitoring their differing expectations and identifying opportunities to enhance stakeholder provision.
- Understand and know organisational stakeholders
- Understand primary and secondary stakeholder expectations
- Be able to develop provisions offered to primary and secondary organisational stakeholders
1.1 Differentiate between relevant organisational stakeholders
1.2 Distinguish between primary and secondary organisational stakeholders
2.1 Differentiate between the expectations of primary and secondary organisational stakeholders
2.2 Identify monitoring systems for analysing the achievement of primary and secondary organisational stakeholder expectations
3.1 Identify provisions offered to primary and secondary organisational stakeholders
3.2 Develop provisions for a primary or secondary organisational stakeholder that would impact on stakeholder expectations
3.3 Devise a method which reviews the impact of the developed provisions to the stakeholder