CMI Unit 4002 Managing Stakeholder Expectations

Managing stakeholders expectations is an important skill for managers to master. Using practical tools and techniques, develop your understanding of the expectations of different stakeholder groups, systems for monitoring and improving the service you provide to them will help you deliver outcomes for your project or day-to-day work and build your personal credibility.

About this course

This course covers the identification of multiple organisational stakeholders, determining and monitoring their differing expectations and identifying opportunities to enhance stakeholder provision.

Learning outcomes

  1. Understand and know organisational stakeholders
  2. Understand primary and secondary stakeholder expectations
  3. Be able to develop provisions offered to primary and secondary organisational stakeholders

Course content

1.1 Differentiate between relevant organisational stakeholders

1.2 Distinguish between primary and secondary organisational stakeholders

2.1 Differentiate between the expectations of primary and secondary organisational stakeholders

2.2 Identify monitoring systems for analysing the achievement of primary and secondary organisational stakeholder expectations

3.1 Identify provisions offered to primary and secondary organisational stakeholders

3.2 Develop provisions for a primary or secondary organisational stakeholder that would impact on stakeholder expectations

3.3 Devise a method which reviews the impact of the developed provisions to the stakeholder

Key Features

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Learn at your own pace, choose when to start and finish the course

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Build credibility with your current and future employers

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Expert tutors with real-world management experience

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Achieve foundation Chartered or work towards full Chartered Manager status

CMI Unit 4002 Managing Stakeholder Expectations

Course Summary

Guided Learning

25 Hours

Course / Unit Credit Value

Unit 4002: 70 TUT

Qualification 1

CMI Level 4 in Management and Leadership

Qualification 1 Credit Value

Award: 60 TUT; Certificate: 130 TUT; Diploma: 390 TUT
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