1. Understand the differences between groups and teams
2. Understand the concept of formal and informal group norms
3. Understand group development and maturity
4. Understand management of remote, displaced or virtual teams

1.1 Compare differences between a ‘group’ and a ‘team’

1.2 Identify the practical implications of differences between groups and teams for the manager

1.3 Explain situations when the formation of a group and/or a team would be necessary

2.1 Identify the definitions of formal and informal group norms

2.2 Discuss the evolution of formal and informal group norms

2.3 Examine the process of changing formal and informal group norms

2.4 Describe the value of formal and informal group norms

3.1 Discuss the stages of group development and maturity

3.2 Explain factors which could influence the cohesiveness of work groups

3.3 Evaluate the advantages and disadvantages of cohesive work groups

4.1 Discuss the advantages of a remote, displaced or virtual team

4.2 Discuss the disadvantages of a remote, displaced or virtual team

4.3 Analyse the communication and leadership skills required to manage a remote, displaced or virtual team