CMI Unit 609 Leading Quality Management
Leading quality management is critical to meeting stakeholder needs and expectations, developing trust and reputation. It impacts on profitability, processes and procedures and the achievement of strategic objectives. Quality is not something that occurs by chance. It is reliant on strategic and operational planning and the commitment and drive by professional managers, leaders, teams and individuals to make it a success.
About this course
The aim of this unit is to enable professional managers and leaders to understand the rationale and approaches to quality management. Critically, the unit focuses on how quality and continuous improvement can be instilled into all aspects of working practice.
- Understand the factors which influence organisational approaches to quality management
Know how to lead quality management to achieve strategic objectives
1.1 Critically assess organisational approaches to quality management in relation to different perspectives and schools of thought
1.2 Appraise the impact of multi-dimensional issues on quality management within organisational contexts
2.1 Discuss how quality management can be developed to achieve strategic objectives in an organisational context
2.2 Develop a proposal to lead quality management at an operational level
2.3 Consider how individuals and teams can be supported to instil the principles of quality and continuous improvement into all aspects of working practice