1.1 Evaluate the scope and purpose of quality management within organisations

1.2 Analyse organisational structures for managing quality

1.3 Examine the influence of stakeholders in quality management

1.4 Analyse the impact of quality management systems on an organisation’s activities

2.1 Evaluate approaches for managing and maintaining quality

2.2 Evaluate the tools and techniques used in quality management within an organisational setting

3.1 Justify the use of short and long term strategies for continuous improvement

3.2 Evaluate the process for embedding continuous improvement within an organisational setting

4.1 Discuss how the effectiveness of quality management within an organisational context can be assessed

4.2 Evaluate the use and purpose of a scorecard method to judge the success of quality management