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CMI Unit 519 Managing Quality and Continuous Improvement

Quality may be defined as excellence, capacity, grade, worth or meeting customer expectations. Whilst the definition for quality can easily be found in a dictionary it is much harder to develop and maintain.

About this course

This unit looks at the challenge of developing quality within organisations. It focuses on embedding continuous improvement into working practices. On successful achievement of this unit learners will understand the scope and purpose of quality management, approaches, tools and techniques for managing quality and how to judge its success.

Learning outcomes

  1. Understand the scope and purpose of quality management within organisations
  2. Understand approaches for managing quality
  3. Understand the application of continuous improvement within organisations
  4. Know how to judge the success of quality management

Course content

1.1 Evaluate the scope and purpose of quality management within organisations

1.2 Analyse organisational structures for managing quality

1.3 Examine the influence of stakeholders in quality management

1.4 Analyse the impact of quality management systems on an organisation’s activities

2.1 Evaluate approaches for managing and maintaining quality

2.2 Evaluate the tools and techniques used in quality management within an organisational setting

3.1 Justify the use of short and long term strategies for continuous improvement

3.2 Evaluate the process for embedding continuous improvement within an organisational setting

4.1 Discuss how the effectiveness of quality management within an organisational context can be assessed

4.2 Evaluate the use and purpose of a scorecard method to judge the success of quality management

Key Features

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Learn at your own pace, choose when to start and finish the course

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Apply the learning directly to your current or future work setting

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CMI qualifications show commitment to continual learning to clients, colleagues and industry

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Achieve foundation Chartered or work towards full Chartered Manager status

CMI Unit 519 Managing Quality and Continuous Improvement

Course Summary

Guided Learning

22 Hours

Course / Unit Credit Value

Unit 519: 60 TUT

Qualification 1

CMI Level 5 Management and Leadership

Qualification 1 Credit Value

Award: 40 TUT; Certificate: 130 TUT; Diploma: 370 TUT
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Jacqui Margolis Neal’s Yard Remedies - Crescente Management Centre
"John designed a management training to meet our specific business needs. The training sessions were attended by all of our senior managers. Everyone found the course provided an effective and enjoyable development workshop from which they felt better equipped to do their job. I highly recommend John for leadership development programmes."

Jacqui Margolis - Neal's Yard Remedies

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