CMI Unit 519 Managing Quality and Continuous Improvement
Quality may be defined as excellence, capacity, grade, worth or meeting customer expectations. Whilst the definition for quality can easily be found in a dictionary it is much harder to develop and maintain.
About this course
This unit looks at the challenge of developing quality within organisations. It focuses on embedding continuous improvement into working practices. On successful achievement of this unit learners will understand the scope and purpose of quality management, approaches, tools and techniques for managing quality and how to judge its success.
Learning outcomes
- Understand the scope and purpose of quality management within organisations
- Understand approaches for managing quality
- Understand the application of continuous improvement within organisations
- Know how to judge the success of quality management
Course content
1.1 Evaluate the scope and purpose of quality management within organisations
1.2 Analyse organisational structures for managing quality
1.3 Examine the influence of stakeholders in quality management
1.4 Analyse the impact of quality management systems on an organisation’s activities
2.1 Evaluate approaches for managing and maintaining quality
2.2 Evaluate the tools and techniques used in quality management within an organisational setting
3.1 Justify the use of short and long term strategies for continuous improvement
3.2 Evaluate the process for embedding continuous improvement within an organisational setting
4.1 Discuss how the effectiveness of quality management within an organisational context can be assessed
4.2 Evaluate the use and purpose of a scorecard method to judge the success of quality management
Key Features
Learn at your own pace, choose when to start and finish the course
Apply the learning directly to your current or future work setting
CMI qualifications show commitment to continual learning to clients, colleagues and industry
Achieve foundation Chartered or work towards full Chartered Manager status
CMI Unit 519 Managing Quality and Continuous Improvement
Course Summary
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