1. Understand an individual’s work role and responsibilities
2. Know how to set objectives with individuals
3. Know how to support individuals to perform well
4. Know how to assess outcomes against the objectives
5. Know how to manage the underperformance of individuals

1.1 Explain the sources of information which state an individual’s work role and responsibilities

1.2 Explain the reasons for assessing an individuals’ knowledge, skills and behaviours in a work role

2.1 Explain the methods used to set objectives for individuals

2.2 Explain how to assess an individual’s capability to achieve objectives

2.3 Outline the process for involving individuals in agreeing clear objectives

3.1 Outline a range of support methods to enable individuals to perform well

3.2 Identify approaches for motivating individuals in their work role

3.3 Explain how an individual’s achievement can be incentivised

3.4 Explain the importance of managing individuals objectively

4.1 Summarise the tools that may be used to review an individual’s performance

4.2 Outline approaches to measuring outcomes against objectives

5.1 Explain how to manage the underperformance of an individual within the limits of own authority