CMI Unit 304 Communication in the Workplace

It is essential that team leaders and supervisors can demonstrate the principles of  in the workplace. You must be able to allocate work, clarify expectations and solve problems with team members, customers, suppliers and senior managers.

With new technology comes new communication methods. As a team leader you’re required to use different tools to ensure that communication is effective, timely and has a positive impact.

About this course

The nature and style of your communication is also important in order to give the right impression and continuously delight customers.

This course gives you a thorough grounding in principles of communication in the workplace. Skills which we can all benefit from either as new knowledge or as a refresher course.


Learning outcomes

  1. Know the channels and types of communication used in the workplace
  2. Understand the communication cycle
  3. Be able to plan communication for a target audience
  4. Know how to measure the effectiveness of communication with a target audience

Course content

1.1 Explain the importance of effective communication in the workplace

1.2 Identify channels of communication used in the workplace

1.3 Assess strengths and weaknesses of different types of communication used in the workplace

1.4 Summarise legal requirements and organisational policies that affect the use of the different types of communication in the workplace

2.1 Explain the communication cycle and its application in the workplace

2.2 Explain barriers to effective communication

2.3 Explain ways to overcome barriers to communication

3.1 Explain the planning process for communicating with a target audience

4.1 Assess ways of measuring the effectiveness of communication with a target audience

Key Features

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Learn at your own pace, choose when to start and finish the course

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Build credibility with your current and future employers

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Expert tutors with real-world management experience

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We help you practice actual management skills

CMI Unit 304 Communication in the Workplace

Course Summary

Guided Learning

18 Hours

Course / Unit Credit Value

Unit 304: 42 TUT

Qualification 1

CMI Level 3 Principles of Management and Leadership

Qualification 1 Credit Value

Award: 40 TUT; Certificate: 121 TUT; Diploma: 370 TUT
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