CMI Unit 309 Responding to Conflict in the Workplace

Conflict at work can have a negative impact on team dynamics, productivity and motivation. Responding to conflict in the workplace is a fundamental skill.

About this course

This course helps team leaders and supervisors to understand the types and causes of conflict and learn practical approaches for responding to conflict situations in a timely and professional manner.

This course is suitable for anyone wishing to understand how conflict can be managed at a team level. At this level, conflict may involve team members, colleagues, managers, customers and suppliers.

Learning outcomes

Understand the nature of conflict in the workplace
Understand the signs and causes of conflict in the workplace
Know how to respond professionally to conflict in the workplace

Course content

1.1 Identify reasons for conflict in the workplace

1.2 Define the scope of conflict which may occur in the workplace

1.3 Explain the impact of conflict in the workplace

2.1 Discuss the signs of conflict in the workplace

2.2 Explain methods used to investigate causes of conflict in the workplace

3.1 Compare formal and informal methods of responding to conflict

3.2 Discuss the skills and knowledge required when responding professionally to conflict in the workplace

3.3 Explain how to repair working relationships following conflict

Key Features

Learn at your own pace, choose when to start and finish the course

Build credibility with your current and future employers

Expert tutors with real-world management experience

We help you practice actual management skills

CMI Unit 309 Responding to Conflict in the Workplace

Course Summary

Guided Learning

13 Hours

Course / Unit Credit Value

Unit 309: 23 TUT

Qualification 1

CMI Level 3 Principles of Management and Leadership

Qualification 1 Credit Value

Award: 40 TUT; Certificate: 121 TUT; Diploma: 370 TUT

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"'Outstanding'. The support I received from the start and all the way through the course was excellent. John was always available, extremely helpful and motivating.
If you are thinking about improving your leadership skills, use Crescente, you won't be disappointed."

Jason Ffoulkes - Prysmian Group