CMI Unit 309 Responding to Conflict in the Workplace
Conflict at work can have a negative impact on team dynamics, productivity and motivation. Responding to conflict in the workplace is a fundamental skill.
About this course
This course helps team leaders and supervisors to understand the types and causes of conflict and learn practical approaches for responding to conflict situations in a timely and professional manner.
This course is suitable for anyone wishing to understand how conflict can be managed at a team level. At this level, conflict may involve team members, colleagues, managers, customers and suppliers.
Learning outcomes
- Understand the nature of conflict in the workplace
- Understand the signs and causes of conflict in the workplace
- Know how to respond professionally to conflict in the workplace
Course content
1.1 Identify reasons for conflict in the workplace
1.2 Define the scope of conflict which may occur in the workplace
1.3 Explain the impact of conflict in the workplace
2.1 Discuss the signs of conflict in the workplace
2.2 Explain methods used to investigate causes of conflict in the workplace
3.1 Compare formal and informal methods of responding to conflict
3.2 Discuss the skills and knowledge required when responding professionally to conflict in the workplace
3.3 Explain how to repair working relationships following conflict
Key Features
Learn at your own pace, choose when to start and finish the course
Build credibility with your current and future employers
Expert tutors with real-world management experience
We help you practice actual management skills
CMI Unit 309 Responding to Conflict in the Workplace
Course Summary
Configure and Buy your course below
Private: CMI Level 3 Award in Principles of Management – 1 Unit
Study one unit to achieve the CMI Level 3 Award in Principles of Management qualification. Click through to the product page to choose your preferred units from the list.
£435.00
Buy CoursePrivate: CMI Level 3 Certificate in Principles of Management – 2 Units
Study two units to achieve the CMI Level 3 Certificate in Principles of Management qualification. Click through to the product page to choose your preferred units from the list.
£715.00
Buy CoursePrivate: CMI Level 3 Certificate in Principles of Management – 3 Units
Study three units to achieve the CMI Level 3 Certificate in Principles of Management qualification. Click through to the product page to choose your preferred units from the list.
£875.00
Buy CoursePrivate: CMI Level 3 Diploma in Principles of Management – 7 Units
Study seven units to achieve the CMI Level 3 Diploma in Principles of Management qualification. Click through to the product page to choose your preferred units from the list.
£1975.00
Buy CoursePrivate: CMI Level 3 Diploma in Principles of Management – 8 Units
Study eight units to achieve the CMI Level 3 Diploma in Principles of Management qualification. Click through to the product page to choose your preferred units from the list.
£2195.00
Buy CourseOther courses you may be interested in
RELATED COURSE
CMI Unit 304 Communication in the Workplace
View Courses
CMI Unit 305 Building Stakeholder Relationships
View Courses
CMI Unit 306 Principles of Diversity and Inclusion
View Courses
All courses
Get Chartered
Get Chartered with us today!
Getting chartered ensures managers with exceptional management and leadership skills and commitment to Continuing Professional Development (CPD), are easily identifiable to employers and peers.