CMI Unit 306 Principles of Diversity and Inclusion
Treating colleagues and customers with dignity and respect enables relationships to develop and thrive.
About this course
This course focuses on the applying the principles of diversity and inclusion working practices in line with organisational and legal frameworks. This knowledge will improve the productivity and well being of staff and impact positively on the experience of your customers.
This course is suitable for anyone responsible for the conduct of individuals and teams at work. It is also relevant for anyone required to challenge the behaviour and comments of customers and members of the public.
- Know the legal and organisational frameworks for inclusivity, equality and diversity
- Understand equality, diversity and inclusive working practices in own area of responsibility
- Know how to support equality, diversity and inclusive working practices within own area of responsibility
- Understand how to monitor and manage equality, diversity and inclusive working practices within own area of responsibility
- Know how to challenge discrimination in own area of responsibility
1.1 Define the key terminology used in the context of equality and diversity
1.2 Summarise the legal and organisational requirements for equality and diversity
1.3 Discuss the potential consequences of failing to meet legal and organisational requirements
2.1 Explain the principles which underpin inclusive working practices
2.2 Outline the behaviours which promote inclusion in the workplace
2.3 Discuss the benefits of inclusive working practices
3.1 Discuss how issues which affect inclusive working practices can be identified
3.2 Explain the types of support that can be given to individuals with diverse needs
3.3 Explain a process for implementing equality, diversity and inclusive working practices
4.1 Identify methods for monitoring equality, diversity and inclusive working practices
4.2 Summarise how challenges to implementing equality, diversity and inclusive working practice may be overcome
5.1 Explain the benefits of challenging discriminatory practices of staff and colleagues
5.2 Discuss how discriminatory behaviour can be challenged
5.3 Explain limits of authority when challenging discrimination