The aim of this unit is to equip team leaders and managers with the knowledge of how to engage, motivate and support volunteers to be effective within their role and address challenges with a positive ‘can-do’ attitude.

1. Understand the reasons and benefits of volunteering
2. Understand the legal and organisational requirements for managing volunteers
3. Know how to recruit, select and manage learning and development for volunteers
4. Know how to manage volunteers in the workplace
5. Know how to build and maintain relationships with volunteers
6. Know how to motivate and retain volunteers

1.1 Explain the reasons why an organisation engages with volunteers

1.2 Summarise the benefits an individual may experience in the volunteer role

2.1 Outline the legal and organisational requirements for managing volunteers

2.2 Explain the purpose of a volunteer agreement

3.1 Explain the process for recruiting and selecting volunteers to meet the organisational needs

3.2 Explain the key features of a volunteer induction programme

3,3 Outline the purpose of learning and development opportunities for volunteers

4.1 Explain how to plan work activities for volunteers

4.2 Discuss methods for monitoring the work of volunteers

4.3 Explain how to respond to problems which occur when managing volunteers

5.1 Explain the skills and attributes required to build and maintain relationships with volunteers

6.1 Explain the reasons why volunteers may not be motivated to keep their commitment

6.2 Identify methods of motivating volunteers