CMI Unit 308 Managing Volunteers

Volunteers are uniquely placed to offer a wealth of skills and abilities to compliment those of employed staff within an organisation. Managed well, they can help an organisation improve the quality and capacity of the service. Managing volunteers requires a different approach to managing employees.

About this course

The aim of this unit is to equip team leaders and managers with the knowledge of how to engage, motivate and support volunteers to be effective within their role and address challenges with a positive ‘can-do’ attitude.

Learning outcomes

  1. Understand the reasons and benefits of volunteering
  2. Understand the legal and organisational requirements for managing volunteers
  3. Know how to recruit, select and manage learning and development for volunteers
  4. Know how to manage volunteers in the workplace
  5. Know how to build and maintain relationships with volunteers
  6. Know how to motivate and retain volunteers

Course content

1.1 Explain the reasons why an organisation engages with volunteers

1.2 Summarise the benefits an individual may experience in the volunteer role

2.1 Outline the legal and organisational requirements for managing volunteers

2.2 Explain the purpose of a volunteer agreement

3.1 Explain the process for recruiting and selecting volunteers to meet the organisational needs

3.2 Explain the key features of a volunteer induction programme

3,3 Outline the purpose of learning and development opportunities for volunteers

4.1 Explain how to plan work activities for volunteers

4.2 Discuss methods for monitoring the work of volunteers

4.3 Explain how to respond to problems which occur when managing volunteers

5.1 Explain the skills and attributes required to build and maintain relationships with volunteers

6.1 Explain the reasons why volunteers may not be motivated to keep their commitment

6.2 Identify methods of motivating volunteers

Key Features

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Learn at your own pace, choose when to start and finish the course

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Build credibility with your current and future employers

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Expert tutors with real-world management experience

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We help you practice actual management skills

CMI Unit 308 Managing Volunteers

Course Summary

Guided Learning

25 Hours

Course / Unit Credit Value

Unit 308: 49 TUT

Qualification 1

CMI Level 3 Principles of Management and Leadership

Qualification 1 Credit Value

Award: 40 TUT; Certificate: 121 TUT; Diploma: 370 TUT
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"I just wanted to thank you for the great sessions that have been delivered over the last 4 months, I personally get a great deal to reflect upon out of them and have found the learning to be very insightful within my fairly new role."

Gemma Shone - NHS

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