CMI Unit 4007 Managing Interviews and One-to-Ones
The Managing Interviews and One-to-Ones course covers the skills and knowledge required for the manager or leader to feel confident in wide range of one-to-one situations at work. These include recruitment and selection interviews, appraisal meetings, disciplinary hearings and so on.
About this course
Managing interviews and one-to-ones successfully requires the manager to ensure the conditions for the meeting are appropriate, prepare the people involved and draft relevant information and outcomes.
You will also learn how to guide and control the process, the skills and techniques required to ensure the meeting is a success.
- Understand the contexts of different types of interview
- Understand the skills of interview techniques
- Understand the summarising, closing and follow up of interviews
1.1 Explain the objectives of different types of interview
1.2 Describe the conditions under which types of interviews could be conducted
1.3 Summarise outcomes which could be expected from different types of interview
2.1 Describe the skills of opening an interview
2.2 Distinguish between skills required in the giving and receiving of information
2.3 Outline the skills required to guide and control the interview process
2.4 Explain requirements for the recording of information given and received
3.1 Describe the techniques and skills required to summarise an interview
3.2 Describe techniques and skills required to close an interview
3.3 Explain how to organise and manage the results and agreements from interviews