CMI Unit 510 Managing Conflict
Managing conflict takes resilience. It requires the ability to evaluate complex information, make evidence based judgements and act professionally within the bounds of organisational and legal frameworks.
About this course
This unit is designed to equip the learner with strategies to manage conflict with confidence, find creative solutions and make difficult decisions.
- Understand the types, causes, stages and impact of conflict within organisations
- Understand how to investigate conflict situations in the workplace
- Understand approaches, techniques, knowledge, skills and behaviours for managing conflict
1.1 Analyse types and causes of conflict within organisations
1.2 Analyse the stages of conflict
1.3 Assess the impact of conflict on organisational performance
2.1 Discuss processes for investigating conflict situations in the workplace
3.1 Analyse the knowledge, skills and behaviours required to manage conflict effectively
3.2 Evaluate the use of approaches and techniques to resolve conflict