CMI Unit 510 Managing Conflict

Managing conflict takes resilience. It requires the ability to evaluate complex information, make evidence based judgements and act professionally within the bounds of organisational and legal frameworks.

About this course

This unit is designed to equip the learner with strategies to manage conflict with confidence, find creative solutions and make difficult decisions.

Learning outcomes

  1. Understand the types, causes, stages and impact of conflict within organisations
  2. Understand how to investigate conflict situations in the workplace
  3. Understand approaches, techniques, knowledge, skills and behaviours for managing conflict

Course content

1.1 Analyse types and causes of conflict within organisations

1.2 Analyse the stages of conflict

1.3 Assess the impact of conflict on organisational performance

2.1 Discuss processes for investigating conflict situations in the workplace

3.1 Analyse the knowledge, skills and behaviours required to manage conflict effectively

3.2 Evaluate the use of approaches and techniques to resolve conflict

Key Features

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Learn at your own pace, choose when to start and finish the course

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Apply the learning directly to your current or future work setting

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CMI qualifications show commitment to continual learning to clients, colleagues and industry

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Achieve foundation Chartered or work towards full Chartered Manager status

CMI Unit 510 Managing Conflict

Course Summary

Guided Learning

14 Hours

Course / Unit Credit Value

Unit 510: 20 TUT

Qualification 1

CMI Level 5 Management and Leadership

Qualification 1 Credit Value

Award: 40 TUT; Certificate: 130 TUT; Diploma: 370 TUT
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