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2 courses

Courageous Conversations – Managing Conflict at Work

Why take this course?

Conflict at work can have a negative impact on team dynamics, productivity and motivation. The ability to respond effectively to conflict is a fundamental skill for managers and team members alike.

This course helps team leaders and supervisors to understand the types and causes of conflict and learn practical approaches for responding to conflict situations in a timely and professional manner.

This course is suitable for anyone wishing to understand how conflict can be managed at a team level. At this level, conflict may involve team members, colleagues, managers, customers and suppliers.

Who's it for?

This course is for team leaders, supervisors, second in command, responsible colleague and similar roles. It is suitable whether you are new, experienced or returning to a firstline management position.

It is suitable for anyone looking to build their confidence and credibility as a team leader or supervisor.

Our level 2 and 3 team leader and supervisor courses will help you develop fundamental management skills and knowledge that will last a lifetime.

What you'll learn?

Key topics covered on this course:

WHY CONFLICT OCCURS AT WORK

Explore common reasons for workplace conflict. Understand the nature of workplace conflict. Assess methods for investigating causes of conflict.

THE IMPACT OF CONFLICT

The positive and negative impact of conflict at work.

ANATOMY OF CONFLICT

Understand the triggers of conflict, the conflict cycle and escalating patterns of behaviour.

MANAGING AND RESOLVING CONFLICT

Explore methods for resolving conflict at work. Develop the practical skills for responding professionally to conflict.

REBUILDING TRUST

Consider how to rebuild trust following conflict.

Qualifications

Why not add a level 2 or level 3 CMI qualification to boost your career and your earnings potential. The following qualifications are available for this course:

LEVEL 2 CMI QUALIFICATIONS:

CMI Level 2 Award in Team Leading

CMI Level 2 Certificate in Team Leading

CMI Level 2 Diploma in Team Leading

LEVEL 3 CMI QUALIFICATIONS:

CMI Level 3 Award in Principles of Management and Leadership

CMI Level 3 Certificate in Principles of Management and Leadership

CMI Level 3 Diploma in Principles of Management and Leadership

Click on the links above for more information or call us on 01225 344 981 or  contact us. We’re here to help you and your business succeed.

MODULAR COURSES AND PRICING:

Our courses come with complete flexibility allowing you t0 study a course now then add a qualification on at a later date. Our pricing is modular too so we will only charge you to top-up to the original price of the course plus qualification.

PAYMENT INSTALMENTS AND 0% INTEREST

If you are a self-study learner paying for your own course or qualification you can spread the cost by paying in instalments with 0% interest. Contact us for details.

What sets Crescente apart

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Flexible Support from Experts

Different levels of support edible on-demand availability, delivered.

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