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Diversity and inclusion

Team Leaders and Supervisors courses

Diversity and Inclusion

Why take this course?

Treating colleagues and customers with dignity and respect enables relationships to develop and thrive. This course focuses on how to develop inclusive working practices in line with organisational and legal frameworks. This will not only improve the productivity and well being of staff, but impact positively on the whole customer experience.

This course is suitable for anyone responsible for the conduct of individuals and teams at work. It is also relevant for anyone required to challenge the behaviour and comments of customers and members of the public.

Who's it for?

This course is for team leaders, supervisors, second in command, responsible colleague and simialr roles. It is suitable whether you are new, experienced or returning to a firstline management position.

It is suitable for anyone looking to build their confidence and credibility as a team leader or supervisor.

Our level 2 and 3 team leader and supervisor courses will help you develop fundamental management skills and knowledge that will last a lifetime.

What you'll learn?

Key topics covered on this course:

GETTING THE LANGUAGE RIGHT:

Language is a reflection of thinking. By developing a working knowledge and clear understanding of the key terminology of equality, diversity and inclusion at work we can help people to think differently about diversity.

UNDERSTAND THE LAW:

Recognise the importance of legal and ethical practices relating to equality, diversity and inclusion.

DIVERSITY AND INCLUSION AT WORK:

There is strong business case for getting diversity right at work, for employees and for customers. Define the scope of your role when challenging Discrimination and Harassment at work.

WHEN THINGS GO WRONG:

Recognise the negative impact and potential consequences for self and others if diversity is undermined.

GETTING IT RIGHT AT A TEAM LEVEL:

Understand the behaviours and language that encourage inclusion in the workplace. And learn how to identify issues early on to prevent problems arising from team banter and unclear boundaries.

KEEPING AN EYE ON THINGS:

Develop a process for implementing working practices that support equality, diversity and inclusion. Learn easy to use methods to monitor working practices.

EXPLORE SUPPORT AND RESOURCES:

Identify local and national resources that support teams and customers.

Qualifications

Why not add a level 2 or level 3 CMI qualification to boost your career and your earnings potential. The following qualifications are available for this course:

LEVEL 2 CMI QUALIFICATIONS:

CMI Level 2 Award in Team Leading

CMI Level 2 Certificate in Team Leading

CMI Level 2 Diploma in Team Leading

LEVEL 3 CMI QUALIFICATIONS:

CMI Level 3 Award in Principles of Management and Leadership

CMI Level 3 Certificate in Principles of Management and Leadership

CMI Level 3 Diploma in Principles of Management and Leadership

LEVEL 5 CMI QUALIFICATIONS:

CMI Level 5 Award in Managing Equality, Diversity and Inclusion

Click on the links above for more information or call us on 01225 344 981 or  contact us. We’re here to help you and your business succeed.

MODULAR COURSES AND PRICING:

Our courses come with complete flexibility allowing you t0 study a course now then add a qualification on at a later date. Our pricing is modular too so we will only charge you to top-up to the original price of the course plus qualification.

PAYMENT INSTALMENTS AND 0% INTEREST

If you are a self-study learner paying for your own course or qualification you can spread the cost by paying in instalments with 0% interest. Contact us for details.

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