CMI Unit 2007 Providing Customer Service

About this course

CMI Unit 2007 Providing Customer Service is about identifying different customers, providing the right level of service and resolving customer issues.

Learning outcomes

  1. Be able to identify the team’s customers and the level of service required
  2. Be able to identify and resolve customer service issues

Course content

1.1 Describe the team’s internal and external customers

1.2 Identify the required level of service to be provided to the customers

1.3 Describe the role of the team leader in providing the service to the customer

2.1 Identify the organisation’s procedures for resolving customer service issues

2.2 Describe the team leader’s level of authority in resolving customer service issues

2.3 Identify methods of communicating with customers to resolve customer service issues

2.4 Describe sources of support available to the team leader in resolving customer service issues

Key Features

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Learn at your own pace, choose when to start and finish the course

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Time-efficient learning that fits around your other commitments

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Apply the learning directly to your current or future work setting

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Expert tutors with real-world management experience

CMI Unit 2007 Providing Customer Service

Course Summary

Guided Learning

15 Hours

Course / Unit Credit Value

Unit 2007: 50 TUT

Qualification 1

CMI Level 2 Team Leading

Qualification 1 Credit Value

Award: 50 TUT; Certificate: 150 TUT; Diploma: 380 TUT
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