Team Leader Academy
About this courseFirst line management roles are both challenging and rewarding. Often these roles come with significant levels of operational management and people management responsibility. Team Leader Academy is our flagship Team Leader development programme. Typically studied over a period of 6 to 12 months, it delivers all of the fundamental skills and knowledge required to be effective in a first line management role. Giving people in these roles all of the skills they need to succeed has a positive impact on staff retention and satisfaction at work. It also positively impacts on customer's experience. You can choose from our complete range of Team Leader and Supervisor courses. Further, the content is designed to align with the culture and style of your business.
Learning outcomesThis course is for team leaders, supervisors, second in command, responsible colleague and similar roles. It is suitable whether you are new, experienced or returning to a firstline management position. It is suitable for anyone looking to build their confidence and credibility as a team leader or supervisor. Our team leader and supervisor programmes will help your people develop fundamental management skills and knowledge that will last a lifetime. IN-COMPANY TRAINING PROGRAMMES Our development programmes are suitable for in-company training. They are designed for learners to complete a programme of study together as a cohort, over a longer period of time. The content of the programme is carefully designed to align with the needs of your business. GROUP TRAINING PROGRAMMES Our development programmes are also suitable for groups from different businesses or branches who wish to study similar content together. For example, we have groups of Reception Managers and Practice Managers from different General Practices across a region. This offers a practical, fun and affordable way for people to develop their skills. Another example is franchisors offering or mandating a tailored programme to their franchisees.
Course contentTypically businesses choose between four and ten modules or subjects. These can be delivered face-to-face or remotely as learning bursts, half-day or full day sessions with self-assessments and challenges to be completed before and after each learning session. Incorporating one or two CMI written assignments (e.g., a CMI Level 3 Certificate) and a collaborative real-world work-based project also help to deepen the learning and skills development. Popular modules for the Team Leader Academy programme are as follows: PRINCIPLES OF MANAGEMENT AND LEADERSHIP view course Essential management and leadership concepts, skills and practices explained. MANAGING INDIVIDUAL PERFORMANCE view course Keep performance on track with motivational techniques, one-to-ones, PDRs plus managing poor performance. MANAGING TEAM PERFORMANCE view course Practical techniques, skills and day-to-day practices for managing team performance. DEVELOPING INDIVIDUALS AND TEAMS view course An introduction to coaching and mentoring, the growth- mindset and how to use different learning methods. COURAGEOUS CONVERSATIONS - MANAGING CONFLICT AT WORK view course Developing honesty and ownership. Encourage people to take responsibility for their own actions and behaviours. PROJECT MANAGEMENT view course Managing and controlling costs, timescales, scope of work and risks. Transferrable skills for projects and BAU. TIME MANAGEMENT view course Personal effectiveness and efficiency. Practical skills for being organised, prioritising and using energy wisely. YOUR CHOICES We support you to define your own programme outcomes, content, schedule and features. Contact us for more information.
Gemma Shone - NHS